Bourne Bourne Send us an email FOR ADVICE & ORDERS CONTACT 01797 252 298 Manufacturers and hauliers of bulk soil, lime and aggregate for farmers, builders and land owners

Quality Policy Statement

John Bourne & Co Limited is dedicated to a quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. Our Company is committed to the search for excellence and the total satisfaction of our customers’ justifiable and legitimate demands, and their specific requirements. We seek to deliver products and services in a manner that is not detrimental to the environment or to the health & safety of our staff, customers and the general public.

The quality policy is based on these fundamental principles:

  • the Company is responsible for reviewing our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them; ensuring that tasks are completed in the most cost effective and timely manner for the benefit of all of our customers.
  • the Directors are charged with the provision of an ongoing staff training and development programme so that quality policy is understood, implemented and maintained at all levels within the Company.
  • staff members will be personally responsible for fully identifying customer requirements, and ensuring that the correct procedures are followed to meet these requirements.
  • all personnel are responsible for ensuring that if mistakes are made the correct procedures are followed to ensure that they are rectified quickly, and are not repeated.

We shall ensure that all our personnel understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.

John Bourne & Co Ltd, The Wharf, Rye Road, Newenden, Cranbrook, Kent TN18 5QG
Tel: 01797 252298
Fax: 01797 253115
Email: [email protected]

© John Bourne & Co Ltd 2008